Please use a direct USB 2.0 port on your laptop. USB hubs may cause issues.

Before contacting your dealer, it is appreciated if you try the device with a different computer first, to rule out that the handwheel itself is defective.

Software does not recognize the handwheel

Please try to enter safe mode of your Windows computer and try to run the software then.

If the handwheel is recognized in safe mode, it is possible that there is some kind of software on the computer that interferes with the handwheel receiver.

SensorHUB

Troubleshooting connection issues

default_ip

Introduction & intended use

Hardware

[Public] Hardware

Controller Comparison

Jumpers & Indicators

Connectors

Inputs

Outputs

CNC310 Breakout Board

CNC310 - 3/4-Axis CNC Controller (125kHz)

CPU5A Breakout Board

CPU5A4(E) - 4-Axis CNC Controller (125kHz)

CNC720 Breakout Board

CNC720 DIN Rail Mount

CNC720 - 4-Axis CNC Controller (400kHz)

CNC760 Breakout Board

CNC760 Axis Breakout

CNC760 DIN Rail Mount

CNC760 - 6-Axis CNC Controller (400kHz)

Firmware upgrade

Firmware changelog

Getting started with your new controller

Open Collector

Operation

Buttons

Macro programming

Setup and behavior

Wireless Pendant

Wired Pendant

Introduction

I/O overview

Connecting a toggle or momentary switch

Connecting a rotary switch

Connecting a rotary encoder (MPG)

Using Feed/Speed override inputs 

Jumper settings

Firmware update

UIO-10

Troubleshooting connection issues

USB

Try a different computer

Software does not recognize the handwheel